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Luxury Store Manager

The role of the Store Manager is essential for the continued and future growth of MOSS! As Store Manager, you are the ultimate leader in the store, setting high standards for your team. You are responsible for driving a profitable business and focusing on genuine connections with clients and consignors that build loyalty as well as managing efficient operations. You are responsible for leading, managing and continuously developing all aspects of the store's business and are accountable for creating and maintaining a positive and highly productive work environment. You are trustworthy and lead by example. You will be responsible for consistently achieving sales goals, maintaining relations with our current consignors bringing in new consignors, managing inventory selection/buying, achieving operational objectives, maintaining merchandising standards and creating a highly successful store team. You will asses staffing needs and recruit new talent as needed while training and developing your existing team to ensure everyone is contributing to their highest potential. You will foster an inclusive work environment where fun comes from success and learning, and everyone has a voice. This position also requires achieving a personal monthly sales goal.

Requirements for the role:

• Deliver exceptional customer service by fostering strong relationships with MOSS clientele to achieve personal sales goals and clienteling targets.
• Maintain a client book and strategically reach out to new and existing clients to build loyalty and drive sales.
• Meet or exceed monthly store sales goals by motivating the team and leading by example.
• Effectively manage and/or train the staff across all departments including sales team, social media team, visual merchandising, and inventory manager/buyer.
• Perform buying duties such as entering newly consigned merchandise, researching high-end inventory, and maintaining positive relations with consignors.
• Increase the number of high-end consignors with MOSS. Attend consignor house calls as needed.
• Analyze weekly/monthly reports to determine strategies to maximize sales.
• Communicate effectively and regularly with both staff and clientele.
• Provide regular monthly performance feedback to employees and conduct performance reviews.
• Own the processes around interviewing, hiring, training, directing, rewarding, and disciplining employees.
• Lead monthly meetings to discuss store sales, inventory, operational processes, and other essential information needed to achieve high levels of sales and productivity.
• Actively participate in social media activities that seek to increase brand awareness, share of voice, and sales.
• Implement creative sales strategies to meet and/or exceed sales targets.
• Continuously expand product knowledge of top designer and contemporary brands, and stay informed on current fashion and industry trends.
• Set monthly schedule and resolving any conflicts, filling in when needed.
• Monitor and address client feedback and concerns promptly and effectively to ensure high levels of satisfaction.
• Manage all aspects of daily store operations including attending to the opening and closing of the store maintaining proper accountability for cash handling.
• Communicate and uphold store policies laid out in the MOSS Employee Handbook.

Our Dream Luxury Store Manager

Requirements:

• 3 or more years of retail sales experience in an upscale/luxury environment.
• 3 or more years of management experience with similar scope.
• Established client book preferred.
• Possesses a strong personal style and is passionate about fashion and luxury labels.
• Friendly and outgoing with a knack for styling people.
• Tries new things and champions new ideas.
• Proven track record of setting and achieving goals as well as holding teams to the same standard.
• Ability to lead by example in all facets of the business.
• Demonstrated team player with the ability to lead.
• Thrives in a fast-paced work environment and can multi-task effectively.
• Excellent time management and communication skills.
• Flexibility in work schedule reflecting the needs of the business; must have weekend availability.
• Proficiency with retail software and computer systems.
• Ability to stand and walk for extended periods; this role requires continuous movement throughout the store during shifts.
• Ability to bend, stoop, and reach as necessary; must be capable of lifting and carrying items weighting up to 40 pounds, including merchandise, boxes, and other store materials.
• Must have physical stamina to perform tasks that require manual dexterity and strength, such as organizing merchandise, stocking supplies, and assisting customers with purchases.

Benefits and Perks

• Competitive salary based on experience
• Commission on proactive sales
• Bonus incentives
• 401k
• Paid Time Off
• Paid company holidays
• Option for 100% employer-paid health insurance
• Generous employee discounts and incentives

Annual base pay range (not including monthly commission and bonus potential): $65,000 to $70,000

If you are passionate about fashion, sales, leadership, and creating memorable shopping experiences in the secondhand retail space, we invite you to apply for the Luxury Store Manager position. All applicants are required to submit a resume and a cover letter to be considered.

MOSS Designer Consignment is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and with respect. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other legally protected status. We encourage individuals from all backgrounds to apply and join our team.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Expected hours: 40 per week

Part-time Luxury Clientele Specialist

Austin, Texas

MOSS Designer Consignment is the premiere destination for luxury fashion resale in Texas. With hundreds of new items arriving each week, we offer a fast-paced work environment. We are a growing company with stores in Austin and San Antonio and are currently looking to add a part-time Luxury Clientele Specialist (approximately 16-20 hours a week) to our Austin team. This candidate must have availability on Saturdays, Sundays, and Mondays.

Position Summary: As the Luxury Clientele Specialist of MOSS Designer Consignment, you possess strong selling skills and set high standards for yourself. Working closely with your Store Manager, you are responsible for helping drive profitable business - focusing on creating genuine connections with clients to build loyalty. You are accountable for creating and maintaining a positive and highly productive work environment. You are an exceptional stylist with a natural talent and ability to build wardrobes for clients. You thrive on achieving your personal sales goals, and make it your mission to be successful in your role.

Duties and Responsibilities:

• Deliver and uphold a superior standard for overall MOSS customer experience, demonstrating professionalism at all times.
• Meet and/or exceed monthly store and personal sales goals, proactive sales benchmarks, and any additional targets set forth by the Store Manager.
• Build and cultivate strong relationships with MOSS clientele by genuinely greeting and engaging every client, offering guidance in navigating the store layout and locating specific items, providing personalized styling assistance, and anticipating client needs, ensuring a seamless shopping experience.
• Develop and nurture a client book by consistently fostering strong client relationships through authentic engagement.
• Continuously communicate with clients through various channels, such as phone calls, emails, social media, text, or in-person, to keep them informed about new arrivals, newly marked down merchandise, and store events/sales/initiatives.
• Maintain regular communication with top clients via email or text, with handwritten thank-you notes sent to top clients monthly.
• Attend monthly staff meetings to discuss sales performance, inventory status, and client requests.
• Collaborate with other staff members on creative ideas, client outreach initiatives, and social media efforts.
• Perform various social media tasks such as adding new arrivals to the Instagram stories daily
• Provide feedback and insights to management regarding client preferences, product demand, and market trends to inform purchasing and merchandising decisions.
• Stay up-to-date on current runway and designer trends and continuously pursue self-education regarding brands, designers, price points, and fashion history to enhance the selling experience.
• Contribute to the overall success of the store by maintaining a positive attitude, fostering a culture of excellence in customer service, and representing the brand professionally at all times.
• Perform opening and closing duties for assigned shifts, including but not limited to sweeping, mopping, cleaning mirrors and windows, deep straightening racks, and taking out the trash.
• Assist in inventory management tasks, including steaming and tagging new merchandise, conducting merchandise counts, and merchandising product displays to ensure a visually appealing and well-maintained store environment.
• Adhere to all company policies and procedures related to cash handling, returns, exchanges, and store security measures.
• Adhere to all store policies outlined in the MOSS Employee Handbook.
• Maintain a neat and organized work area, including personal workspace and storage areas, to facilitate efficient workflow and ensure compliance with safety regulations.
• Other duties as assigned or required by the business.

Requirements:

• At least 2 years experience in sales/clienteling in a high-end retail environment such as Neiman Marcus, Nordstrom and/or upscale boutiques
• Ability to work on Saturdays, Sundays and Mondays, and adapt to changing schedules as required by business needs.
• Ability to maintain a positive attitude and high level of professionalism in a fast-paced retail environment.
• Strong customer service skills, with a focus on exceeding customer expectations and fostering repeat business.
• Exceptional interpersonal and communication skills, with a proven ability to engage effectively with high-end clientele.
• Detail-oriented with strong organizational skills.
• Must be professional, friendly, polite, outgoing and able to work with a sophisticated client
• Must be honest, hard-working and discreet
• Must be punctual, organized and detail oriented
• Must have a strong knowledge of fashion trends and designer labels
• Existing client list is a plus!

Previous sales experience is essential. High-end fashion experience is a plus!

Classification:

• Part-time

Our Part-time employees enjoy:

• Merchandise discounts and monthly merchandise gifts
• Monthly bonuses when store goal is met
• Commissions on proactive sales

Please respond email info@mossaustin.com with your cover letter and resume telling us why you want to work with us! Visit us at www.bag686.cn to learn more!

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Luxury Buyer Clientele Specialist

San Antonio, Texas

Position Purpose: The Luxury Buyer Clientele Specialist plays a dual role at MOSS Designer Consignment, combining strategic buying with elevated clienteling and sales leadership. This position is responsible for curating exceptional inventory through thoughtful consignment selection, cultivating strong relationships with top consignors and clients, and driving sales through deep product knowledge and personalized service.

This role requires a sharp fashion eye, strong analytical skills, and a natural ability to build trust with high-value consignors and clients. The Luxury Buyer Clientele Specialist works closely with the Store Manager and leadership team to ensure inventory aligns with MOSS’s brand, customer demand, and sales goals. This position may also act as Manager on Duty (MOD) when needed to support store operations.

Primary Responsibilities:

Buying, Inventory Merchandising

• Evaluate, select, and price consigned merchandise in alignment with MOSS quality standards, brand positioning, and current market trends.
• Maintain efficiency and accuracy when entering new inventory into the POS system.
• Stay informed on designer history, current resale values, and competitive market pricing to ensure strong sell-through.
• Monitor inventory performance and make data-driven buying decisions to optimize sales and profitability.

Consignor Client Relations

• Build and maintain strong relationships with top consignors, providing a consistent, elevated, and professional experience.
• Proactively source and acquire new consignors to meet or exceed monthly buying and acquisition goals.
• Manage relationships with out-of-state consignors to grow mail-in box consignment volume.
• Follow all MOSS consignor policies and procedures, including onboarding new consignors and sending required communications.

Sales, Clienteling Customer Experience

• Deliver a luxury-level client experience through personalized styling, product expertise, and proactive outreach.
• Develop and maintain a strong client book, nurturing long-term relationships with high-value clients.
• Communicate regularly with clients via email, text, phone, social media, and in person regarding new arrivals, drops, markdowns, and store initiatives.
• Uphold and model MOSS service standards on the sales floor at all times.

E-Commerce Marketing Support

• Partner with the Store Manager to manage Shopify webstore operations, including inventory selection for web, listing accuracy, and sold item management.
• Collaborate with the in-house photographer to ensure timely and on-brand web photoshoots.
• Prepare and send weekly Mailchimp campaigns according to established cadence and drop schedules.

Analysis, Reporting Strategy

• Analyze weekly and monthly sales trends and inventory performance to inform buying and selling strategies.
• Prepare and share regular inventory and consignment performance updates with store leadership and upper management.
• Present key inventory insights and takeaways during monthly staff meetings.

Leadership Store Operations

• Communicate relevant buying, inventory, and client insights to staff to support sales performance and consistency.
• Step in as Manager on Duty when needed, including opening and closing the store, overseeing cash handling, preparing end-of-day deposits, and completing EOD reports.
• Ensure all store policies and procedures outlined in the MOSS Employee Handbook are consistently followed.
• Maintain clear, professional communication with the Store Manager and leadership team regarding store needs and growth opportunities.

Scheduling Availability

• Full-time position, 40+ hours per week, five-day workweek.
• Regular schedule is Monday through Friday, with flexibility to provide occasional weekend (at least once a month) and holiday coverage as needed for business operations or MOD responsibilities.

Role Focus Time Allocation

This is a hybrid role combining strategic buying with luxury clienteling and sales leadership. Time allocation may flex seasonally based on business needs.

Percentages are intended as a guideline and may shift based on seasonal volume, staffing needs, and business priorities.

Core Buying Inventory Management – 60%

• Consignment selection, evaluation, and pricing aligned with MOSS brand standards and current market demand
• New consignor acquisition and ongoing relationship management with top consignors
• Inventory data analysis, sell-through monitoring, and buying strategy adjustments
• Mail-in box consignor outreach and management
• E-commerce inventory selection, Shopify listing accuracy, and coordination of web photoshoots
• Weekly and monthly inventory reporting and trend analysis
• Preparation and execution of Mailchimp campaigns tied to drops and inventory flow
• Staff education related to incoming inventory, designers, pricing, and buying policies

Core Sales, Clienteling Store Leadership – 40%

• High-touch luxury clienteling, including styling, wardrobe building, and proactive outreach
• Development and maintenance of a client book with consistent communication
• Driving personal and store sales through product knowledge and relationship-based selling
• Acting as Manager on Duty when needed, including opening/closing procedures and cash accountability
• Supporting store operations, floor leadership, and customer experience standards
• Collaboration with store team on promotions, consignor outreach, and social initiatives
• Representation of the MOSS brand on the sales floor with professionalism and polish

Requirements:

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum of 2 years of buying experience in luxury retail, consignment, or specialty fashion environments.
• Strong background in clienteling, sales, or luxury customer service.
• Deep knowledge of luxury and contemporary designers, fashion trends, and resale pricing.
• Proven ability to analyze sales data and apply insights to buying and sales strategy.
• Exceptional interpersonal and communication skills, both written and verbal.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Professional, polished, discreet, and service-oriented demeanor suitable for high-end clientele.
• Proficient in POS systems, Shopify, Microsoft Suite, Canva, and social media platforms.
• Ability to stand for extended periods and perform physical tasks related to inventory and sales floor maintenance.

Benefits and Perks

• Competitive salary based on experience
• Commission on proactive sales
• Bonus incentives
• 401k
• Paid Time Off
• Paid company holidays
• 50% employer-paid health insurance
• Generous employee discounts and incentives

If you are passionate about fashion, sales, leadership, and creating memorable shopping experiences in the secondhand retail space, we invite you to apply for the Luxury Store Manager position. All applicants are required to submit a resume and a cover letter to be considered.